Clearer enrollment for new customers

Many new customers create their account directly on a course page. Until now they then saw “Registration was successful”, and some of them believed they were already enrolled although the actual enrollment was still missing. We have fixed this:

• The course page now explains that enrolling takes two steps: first the account, then confirming the enrollment.
• After creating an account, the customer is taken straight to confirming the enrollment, with their dog already selected.
• Until the enrollment is confirmed, the course page shows a clear notice and highlights the Enroll button. If the course is full or has already started, the notice says so.
• If the customer still hasn’t enrolled, they get one reminder email after 24 hours.

The changes are already active for all schools, and you don’t need to do anything. If you like, you can:

1. Turn the reminder email off under School settings → Courses.
2. Customise the reminder text by creating the email template Enrollment not completed.

As always, if you have any questions, just get in touch.